Email Help

Problem Description

If you are using Outlook 2003/2007 and you encountered following error (0x800CCC7D):

Your outgoing (SMTP) server does not support SSL-secured connections. SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).

Your e-mail client might have problem with SSL or it might be unable to import the certificate.

If you encounter g the issue described above, please follow these simple steps below to fix the problem.

Certificates installation guide

1. Download the certificates package from RapidSSl.com.


Either use direct download link.

Or go to RapidSSL and download PKCS#7 Version file.


Select Save and Open from Save options


Please note: for other than IE browser you might need to download file via Save Target As option and then open it

2. In the Certificate Manager Tool

Expand the c:\Users... menu and click Certificates on the left

Right click on the first certificate listed in the right window and continue by selecting Open


3. In the General tab of the Certificate window click the Install Certificate button



Continue by selecting Next


and Next


and Finish


4. After installation you should see a message reading: "The import was successful". Click OK button to close the message window.



Click OK again to close Certificate window. You should see the Certificate Manager Tool again.

5. Repeat steps #2 ,3 and 4 for 2nd certificate