Email Help

Toolbar

The toolbar with buttons is located at the top of webmail.

To create a new email

1. Click the Compose button on the toolbar.

   

To reply, FWD email

1. To reply click on the Reply button

   

2. To forward click on the small arrow below the Reply button and select Forward or Forward as attachment

   

Delete email

1. To archive click on the Archive button. Archived emails are moved to the archive.These emails are visible in the All Mail folder.

   

2. To trash email click on the small arrow below the Archive button and select Trash. Trashed emails are moved to the Trash folder. Trash is emptied after a defined period of time in your settings.

   

3. To delete email click on the small arrow below the Archive button and select Permanently delete. Deleted emails are removed from the system permanently and cannot be recovered.

   

Mark email as spam

1. Click on Spam button. Email is moved to the Spam folder. With the default settings, the email sender is marked as a spammer.

   

Assign label(s) to email

1. Click on the Label button and select the labels you would like to assign. Continue by selecting the Apply button.

   

2. To create a new label click on the Label button and continue by selecting the Apply new label. Then enter the name of the new label in the dialog window and confirm by selecting OK. This will also assign newly created labels to selected email.

   

   

   

More button

1. Click on the More button

   

   1. To mark email as unread select the Mark as unread option

   2. To show email source select View mail source choice

   3. To Print email select the Print email choice

      

Search

1. To perform a basic search click in the search box at the top of the app, enter search query and click Search button

   

2. To perform an Advanced Search click in the search box at the top of the app and click Show search options link

   

3. Enter search query and search parameters

   1. Search query

   2. Enable Search email body checkbox to also search in the body of the email

   3. Use the From field to filter emails by sender/recipient

   4. Use the Where dropdown to define labels/folders in which to search

   5. Define the date range under Received dropdown

   6. Specify the size of a message or attachment under the Size dropdown

   7. Filter between read and unread emails under Both read and unread dropdown

   8. Use Ignore attachments dropdown to filter emails with/without attachments

   9. Define order under Sort by dropdown

      

Email icons legend

In the list of emails you can see an icon for each email which signals if there are related emails, if the email was sent or received or marked as important

1. Sent email

   

2. Received email

   

3. Email with conversation

   

4. Starred email

   

5. Read vs. unread

   

6. Folder/label name/icon

   

Working with selected message(s)

Select multiple messages

1. Click on the list of messages

2. Move your mouse up or down while keeping the left mouse button pressed

   

3. By moving the mouse you are adding or removing messages

   

4. You can also add or remove a message to/from selection by checking/unchecking the checkbox in the top left corner of each message

   

Menu for multiple messages

1. When you select one or more messages

   

2. You can see the action menu on the right

   

3. This menu allows you to:

   1. Change the selection of messages to

      1. All listed

      2. All in folder

      3. Inverted selection

      4. None

   2. Mark the selected messages as read or unread

   3. Add a star to the selected messages

   4. Mark selected messages as spam

   5. Forward selected messages

   6. Archive selected messages

   7. Trash selected messages

   8. Permanently delete selected messages

Fast menu

Change of the layout

1. Click the arrow above the list of emails

   

2. Then, select the layout you prefer

   1. Compact layout displays more messages in the list, but the height of each message is decreased

      

   2. In Standard layout each message has the standard height

   3. Extended layout - fewer messages are displayed in the list but each message has more rows to display content

      

Filter messages

1. Click the arrow above the list of emails

   

2. Select

   1. Show unread messages only - this will filter only messages that are not read in the list

   2. Select all listed messages - select the messages that were already listed

   3. Deselect all - cancel any active selection