Email Help

If you think that your Inbox.com account is not checking for messages from your external POP3 accounts, please follow these steps:

1. Incorrectly set external POP3 feature
   Please make sure you have setup the external POP3 feature correctly.

   Click on the "Check now" link to try to check your external POP3 account manually.

   

   If you receive an error message, check your POP3 server, login name and password, and try again.

2. POP3 access on the external account is not enabled.
   Check your external account provider's website to make sure you have enabled POP3 access.

3. POP3 access on external account expired.
   If POP3 access to your external account is a paid service, check that you have paid your last bill. If necessary, contact your external account provider's Support.

The period in which Inbox.com accounts check for messages from external accounts may be automatically extended if there are no messages detected. Inbox.com starts to check for messages every 5 minutes. The busier your external account is, the higher the check frequency becomes. If you are expecting an urgent message from your external account, we recommend that you to check your external POP3 account manually.