How to create screenshot

In order to help us discover your problem, please create a screenshot and attach it to your support ticket. The screenshot size must not exceed 300KB.

To create a screenshot, please follow these steps:

1. Click on the window with content that you want to make screenshot of.

2. Press the "Print Screen" button on your keypad (usually marked with shortcut Print Scrn or Prt Sc).

3. Open the "Paint" application (Start>Programs>Accessories>Paint).
4. Press "Ctrl" and "V" at the same time, or righ-click and select "Paste" to insert your copied picture.
5. Click "File" and select the "Save as" option.
6. Select the "JPEG" format and click on the "Save" button.

If the file size exceeds 300KB, use another application to resize the file or create a selection with the most important part of the page content and save it in the JPEG format.

Once you have your screenshot created, upload it to your support ticket by clicking on the "Browse" button below the support form.

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